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Empava-59FT1518 59 in. Soaking Freestanding Bathtub

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$1,122.10
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59 in. Freestanding Soaking Bathtub-59FT1518-1
$1,122.10
$1,122.10
  • Description

    Come home and relax in your luxurious freestanding bathtub. From the serenity, collection emerges the ergonomic pure-scape freestanding bathtub. Its design is as comfortable as it is stylish. The contemporary design and defined lines will complement any bathroom decor and make the room seem more spacious. The pure-scape stand-alone tub is ergonomically engineered and will comfortably hold your body, so you can soak in peaceful tranquility. We use 100% white glossy acrylic (never any paint) reinforced with fiberglass in its pure-scape bathtub to ensure that the color is consistent throughout and never fades or loses its brilliance over time. Adjustable metal feet under the tub for stability., Brushed nickel overflow and pop-up drain pre-installed., and Anti-bacterial surface with high gloss white finish. cUPC certified., Premium quality acrylic construction reinforced with fiberglass for strength and durability. Non-porous surface for easy cleaning. Easy installation.1 person bathing. The bathtubs are as pleasing to the eye as they are comfortable to soak in. World-class modern designs and ergonomic features are incorporated into all the luxury tubs. From the finest selection of raw materials to the contemporary design, Bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world. Add the modern freestanding bathtub to your cart today.

    • Relax and wind down in your pure-scape luxurious freestanding soaking tub, featuring 100% glossy white acrylic and a contemporary stand-alone design that complements any bathroom decor
    • Versatile design - the freestanding bathtub can be paired with any tub filler (not included) depending on the style of bathroom you desire
    • The modern curved design will match any decor and create a striking focal point in your bathroom
    • Ergonomic - the ergonomic design of the acrylic spa bathtub will comfortably fit
    • Durable - the freestanding tub is made out of 100% glossy white acrylic and reinforced with fiberglass for long-lasting durability
    • Bathtub specifications - brushed nickel drain and overflow included, tub filler excluded
    • Outer dimension: 59.09 in. long x 29.53 in. wide x 26.38 in. deep, effective tub capacity: 40 Gal.
    • Our bathtubs are as pleasing to the eye as they are comfortable to soak in, world-class modern designs and ergonomic features are incorporated into all the luxury tubs
    • From the finest selection of raw materials to the contemporary design, bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world
  • Return & exchange

    BEFORE RETURN

    Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.

    Telephone: (888) 682-8882
    Email: Support@ibathtub.com

     

    RETURN PROCESS

    You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

    General Returns

    To qualify for a general return, the item(s):

    • Must be in resalable condition
    • Must be free from scratches and/or defects
    • Must not have been installed
    • Must be in the original manufacturer’s box and packaging and be free of writing.
    • Must not be missing pieces

    To initiate a general return, please address your reason.

    • Don’t like
    • Order By Mistake
    • Change Idea
    • Don’t need anymore
    • Found More Affordable One
    • Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

    Defective Return

    To qualify for a defective return, one of the following must apply:

    • Item has a defect that hinders its usability for the purpose of which it was designed
    • The wrong item was received
    • The item does not match the description
    • Item arrived damaged

    To initiate a defective return, please address which situation the item belongs to.

    * If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

    Price Match Guarantee Policy

    We will give you a refund of the price difference if the selling price of a product on our website is found to be lower than the selling price of the product at the time of purchase within 30 days after the order is placed.

    REFUND PROCESS

    We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

    For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

     

    FAQ

    1. Which items are eligible for a return?

    Most items can be returned within the stated time frame for a refund.

    To qualify for a general return, the item:

    • Must be in resalable condition
    • Must be free from scratches and/or defects
    • Must not have been installed
    • Must be in the original manufacturer’s box and packaging and be free of writing
    • Must not be missing pieces


    2. How do I send my return?

    We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@ibathtub.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.

    3. How do I cancel an order?

    Because our orders process quickly, there is a very short period of time in which an order can be canceled may be possible to request a cancellation before an order ships by contacting our customer service team.

    For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

    4. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

    If you notice damage after delivery (concealed damage), you can contact our customer service team. Please provide as much detail as possible about the damage. You will be requested to upload at least 3 photographs to show the damage. We promise to provide solutions and settle down the issue as soon as possible.

    We will be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.

    5. I did not receive all my products. What do I do?

    There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

    6. My purchase was lost in transit, what should I do?

    In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

    7. Who will pay for the return?

    If the return is due to product quality, iBathtub will pay for it; if the return is due to the customer's personal preference, the customer will pay the cost.

  • Shipping Policy

    Shipping:

    We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico. 

    Shipping Method: LTL freight.

    Shipping Time: 10-14 natural days 

    Order Processing Time: 1-2 business days.

    *Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

    *If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (support@ibathtub.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

    *iBathtub is not responsible for any LTL delays in delivery.

     

    We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same.  To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery. 

    Types of LTL receipt instructions are listed below

    In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.

    Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.

    In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.

    Shipping, Delivery, and Cutoff Times

    Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. 

    Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

    Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.

     

    Shipping & Order Confirmations

    You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

  • Reviews

    Customer Reviews

    Based on 30 reviews
    60%
    (18)
    27%
    (8)
    3%
    (1)
    7%
    (2)
    3%
    (1)
    D
    Danielle Horne
    Im very pleased with this tub... not too big not too small... looks so pretty there

    Im very pleased with this tub... not too big not too small... looks so pretty there...

    F
    Frederick Daniel
    Gorgeous and high quality

    Beautiful. Great quality and look.

    V
    Vogel
    Empava Customer Service — the Best!

    The tub is the ideal size and style for our newly redone master bathroom! The Customer Service Representative was quite helpful in aiding our plumber. He knew what part the plumber needed to repair and offered installation advice. This tub and the Empava brand are both highly recommended!

    K
    K Clark
    very comfortable

    I was so thrilled when this tub was delivered --- it is beautiful and so comfortable. Plenty of leg room and very comfy to lean head back. Perfect dimensions -- which is hard to find in these kinds of bathtubs.

    A
    Amanda Rodriguez
    Purchase and delivery

    The package was beautifully wrapped and cared for. I so t be able to j step it for quite some time but I wanted to get the purchase out of the way and I could not be more astonished by the beauty of this marvelous tub. As well I could simply not say enough good things about this company and their product .
    Thank you Empava

Come home and relax in your luxurious freestanding bathtub. From the serenity, collection emerges the ergonomic pure-scape freestanding bathtub. Its design is as comfortable as it is stylish. The contemporary design and defined lines will complement any bathroom decor and make the room seem more spacious. The pure-scape stand-alone tub is ergonomically engineered and will comfortably hold your body, so you can soak in peaceful tranquility. We use 100% white glossy acrylic (never any paint) reinforced with fiberglass in its pure-scape bathtub to ensure that the color is consistent throughout and never fades or loses its brilliance over time. Adjustable metal feet under the tub for stability., Brushed nickel overflow and pop-up drain pre-installed., and Anti-bacterial surface with high gloss white finish. cUPC certified., Premium quality acrylic construction reinforced with fiberglass for strength and durability. Non-porous surface for easy cleaning. Easy installation.1 person bathing. The bathtubs are as pleasing to the eye as they are comfortable to soak in. World-class modern designs and ergonomic features are incorporated into all the luxury tubs. From the finest selection of raw materials to the contemporary design, Bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world. Add the modern freestanding bathtub to your cart today.

  • Relax and wind down in your pure-scape luxurious freestanding soaking tub, featuring 100% glossy white acrylic and a contemporary stand-alone design that complements any bathroom decor
  • Versatile design - the freestanding bathtub can be paired with any tub filler (not included) depending on the style of bathroom you desire
  • The modern curved design will match any decor and create a striking focal point in your bathroom
  • Ergonomic - the ergonomic design of the acrylic spa bathtub will comfortably fit
  • Durable - the freestanding tub is made out of 100% glossy white acrylic and reinforced with fiberglass for long-lasting durability
  • Bathtub specifications - brushed nickel drain and overflow included, tub filler excluded
  • Outer dimension: 59.09 in. long x 29.53 in. wide x 26.38 in. deep, effective tub capacity: 40 Gal.
  • Our bathtubs are as pleasing to the eye as they are comfortable to soak in, world-class modern designs and ergonomic features are incorporated into all the luxury tubs
  • From the finest selection of raw materials to the contemporary design, bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world

BEFORE RETURN

Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.

Telephone: (888) 682-8882
Email: Support@ibathtub.com

 

RETURN PROCESS

You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

General Returns

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing.
  • Must not be missing pieces

To initiate a general return, please address your reason.

  • Don’t like
  • Order By Mistake
  • Change Idea
  • Don’t need anymore
  • Found More Affordable One
  • Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

Defective Return

To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • The wrong item was received
  • The item does not match the description
  • Item arrived damaged

To initiate a defective return, please address which situation the item belongs to.

* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

Price Match Guarantee Policy

We will give you a refund of the price difference if the selling price of a product on our website is found to be lower than the selling price of the product at the time of purchase within 30 days after the order is placed.

REFUND PROCESS

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

 

FAQ

1. Which items are eligible for a return?

Most items can be returned within the stated time frame for a refund.

To qualify for a general return, the item:

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing
  • Must not be missing pieces


2. How do I send my return?

We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@ibathtub.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.

3. How do I cancel an order?

Because our orders process quickly, there is a very short period of time in which an order can be canceled may be possible to request a cancellation before an order ships by contacting our customer service team.

For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

4. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

If you notice damage after delivery (concealed damage), you can contact our customer service team. Please provide as much detail as possible about the damage. You will be requested to upload at least 3 photographs to show the damage. We promise to provide solutions and settle down the issue as soon as possible.

We will be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.

5. I did not receive all my products. What do I do?

There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

6. My purchase was lost in transit, what should I do?

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

7. Who will pay for the return?

If the return is due to product quality, iBathtub will pay for it; if the return is due to the customer's personal preference, the customer will pay the cost.

Shipping:

We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico. 

Shipping Method: LTL freight.

Shipping Time: 10-14 natural days 

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (support@ibathtub.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

*iBathtub is not responsible for any LTL delays in delivery.

 

We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same.  To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery. 

Types of LTL receipt instructions are listed below

In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.

Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.

In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.

Shipping, Delivery, and Cutoff Times

Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. 

Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.

 

Shipping & Order Confirmations

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

Customer Reviews

Based on 30 reviews
60%
(18)
27%
(8)
3%
(1)
7%
(2)
3%
(1)
D
Danielle Horne
Im very pleased with this tub... not too big not too small... looks so pretty there

Im very pleased with this tub... not too big not too small... looks so pretty there...

F
Frederick Daniel
Gorgeous and high quality

Beautiful. Great quality and look.

V
Vogel
Empava Customer Service — the Best!

The tub is the ideal size and style for our newly redone master bathroom! The Customer Service Representative was quite helpful in aiding our plumber. He knew what part the plumber needed to repair and offered installation advice. This tub and the Empava brand are both highly recommended!

K
K Clark
very comfortable

I was so thrilled when this tub was delivered --- it is beautiful and so comfortable. Plenty of leg room and very comfy to lean head back. Perfect dimensions -- which is hard to find in these kinds of bathtubs.

A
Amanda Rodriguez
Purchase and delivery

The package was beautifully wrapped and cared for. I so t be able to j step it for quite some time but I wanted to get the purchase out of the way and I could not be more astonished by the beauty of this marvelous tub. As well I could simply not say enough good things about this company and their product .
Thank you Empava

Come home and relax in your luxurious freestanding bathtub. From the serenity, collection emerges the ergonomic pure-scape freestanding bathtub. Its design is as comfortable as it is stylish. The contemporary design and defined lines will complement any bathroom decor and make the room seem more spacious. The pure-scape stand-alone tub is ergonomically engineered and will comfortably hold your body, so you can soak in peaceful tranquility. We use 100% white glossy acrylic (never any paint) reinforced with fiberglass in its pure-scape bathtub to ensure that the color is consistent throughout and never fades or loses its brilliance over time. Adjustable metal feet under the tub for stability., Brushed nickel overflow and pop-up drain pre-installed., and Anti-bacterial surface with high gloss white finish. cUPC certified., Premium quality acrylic construction reinforced with fiberglass for strength and durability. Non-porous surface for easy cleaning. Easy installation.1 person bathing. The bathtubs are as pleasing to the eye as they are comfortable to soak in. World-class modern designs and ergonomic features are incorporated into all the luxury tubs. From the finest selection of raw materials to the contemporary design, Bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world. Add the modern freestanding bathtub to your cart today.

  • Relax and wind down in your pure-scape luxurious freestanding soaking tub, featuring 100% glossy white acrylic and a contemporary stand-alone design that complements any bathroom decor
  • Versatile design - the freestanding bathtub can be paired with any tub filler (not included) depending on the style of bathroom you desire
  • The modern curved design will match any decor and create a striking focal point in your bathroom
  • Ergonomic - the ergonomic design of the acrylic spa bathtub will comfortably fit
  • Durable - the freestanding tub is made out of 100% glossy white acrylic and reinforced with fiberglass for long-lasting durability
  • Bathtub specifications - brushed nickel drain and overflow included, tub filler excluded
  • Outer dimension: 59.09 in. long x 29.53 in. wide x 26.38 in. deep, effective tub capacity: 40 Gal.
  • Our bathtubs are as pleasing to the eye as they are comfortable to soak in, world-class modern designs and ergonomic features are incorporated into all the luxury tubs
  • From the finest selection of raw materials to the contemporary design, bathtubs bring innovation and durability to create some of the highest quality, visually striking bathtubs in the world
Overall - Middle Part of the Tub 22.05'' H
Overall 59'' L X 30'' W X 26.38'' H
Overall Product Weight 100 lb.
Capacity 40 gallons
Soaking Depth - Top to Bottom 15'' D
Installation Type Freestanding
Bath Therapy Type Soaking
Tub Design Double Slipper
Tub Shape Oval
Finish White
Primary Material Fiberglass; Acrylic
Resistance Type Slip Resistant
Natural Variation Type No Natural Variation
Self-Leveling Base Yes
Overflow Hole Yes
Drain Placement Center
Drain Assembly Included Yes
Drain Finish Brushed Nickel
Faucet Included No
Handle(s) Included No
Seat Included No
Pump Included No
Valve Included No
Product Care Clean with soft cloth, mild soap and warm water
Supplier Intended and Approved Use Residential Use
Imported Yes
UPC Certified Yes
Installation Required Yes
Commercial Warranty Yes
Product Warranty Yes
Warranty Length 5 Years
Full or Limited Warranty Limited
Warranty Details 5 Years Limted Manufacture Warranty
Download Manual Download Manual
Certification Download Certification

BEFORE RETURN

Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.

Telephone: (888) 682-8882
Email: Support@ibathtub.com

 

RETURN PROCESS

You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.

General Returns

To qualify for a general return, the item(s):

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing.
  • Must not be missing pieces

To initiate a general return, please address your reason.

  • Don’t like
  • Order By Mistake
  • Change Idea
  • Don’t need anymore
  • Found More Affordable One
  • Product Size Doesn't Fit ( Please check if our product size meets your needs before ordering)

Defective Return

To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • The wrong item was received
  • The item does not match the description
  • Item arrived damaged

To initiate a defective return, please address which situation the item belongs to.

* If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

Price Match Guarantee Policy

We will give you a refund of the price difference if the selling price of a product on our website is found to be lower than the selling price of the product at the time of purchase within 30 days after the order is placed.

REFUND PROCESS

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

 

FAQ

1. Which items are eligible for a return?

Most items can be returned within the stated time frame for a refund.

To qualify for a general return, the item:

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing
  • Must not be missing pieces


2. How do I send my return?

We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@ibathtub.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.

3. How do I cancel an order?

Because our orders process quickly, there is a very short period of time in which an order can be canceled may be possible to request a cancellation before an order ships by contacting our customer service team.

For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

4. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

If you notice damage after delivery (concealed damage), you can contact our customer service team. Please provide as much detail as possible about the damage. You will be requested to upload at least 3 photographs to show the damage. We promise to provide solutions and settle down the issue as soon as possible.

We will be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.

5. I did not receive all my products. What do I do?

There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

6. My purchase was lost in transit, what should I do?

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

7. Who will pay for the return?

If the return is due to product quality, iBathtub will pay for it; if the return is due to the customer's personal preference, the customer will pay the cost.

Shipping:

We offer "free ground shipping" for all US orders except: Alaska, Guam, Hawaii and Puerto Rico. 

Shipping Method: LTL freight.

Shipping Time: 10-14 natural days 

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (support@ibathtub.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

*iBathtub is not responsible for any LTL delays in delivery.

 

We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same.  To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery. 

Types of LTL receipt instructions are listed below

In Person Freight Receipt: The carrier will contact you directly to schedule delivery? If you are not available to receive a scheduled delivery, you may be charged a delivery fee on your original payment method.

Contactless Delivery Acceptance: You will be provided a shipping date and tracking for the order, and being home for receipt is optional. If not home at time of delivery, the carrier will document the condition of the package and location it is placed with photos.

In Home Delivery: Products are shipped on a semi-truck and delivered to an agreed upon location inside your home. Shipping times will vary based on destination, extreme weather, and other variables. The carrier will contact you directly to schedule delivery.

Shipping, Delivery, and Cutoff Times

Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method. 

Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.

 

Shipping & Order Confirmations

You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.

Customer Reviews

Based on 30 reviews
60%
(18)
27%
(8)
3%
(1)
7%
(2)
3%
(1)
D
Danielle Horne
Im very pleased with this tub... not too big not too small... looks so pretty there

Im very pleased with this tub... not too big not too small... looks so pretty there...

F
Frederick Daniel
Gorgeous and high quality

Beautiful. Great quality and look.

V
Vogel
Empava Customer Service — the Best!

The tub is the ideal size and style for our newly redone master bathroom! The Customer Service Representative was quite helpful in aiding our plumber. He knew what part the plumber needed to repair and offered installation advice. This tub and the Empava brand are both highly recommended!

K
K Clark
very comfortable

I was so thrilled when this tub was delivered --- it is beautiful and so comfortable. Plenty of leg room and very comfy to lean head back. Perfect dimensions -- which is hard to find in these kinds of bathtubs.

A
Amanda Rodriguez
Purchase and delivery

The package was beautifully wrapped and cared for. I so t be able to j step it for quite some time but I wanted to get the purchase out of the way and I could not be more astonished by the beauty of this marvelous tub. As well I could simply not say enough good things about this company and their product .
Thank you Empava