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EMPV-48JT011 48 in. Soaking Freestanding Air Bathtub

$1,915.43
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48 in. Freestanding Air Bathtub-48JT011-1
$1,915.43
$1,915.43
  • Description
  • Return & exchange
  • Shipping Policy
  • Reviews

Enjoying a comfortable massage while taking a bath, isn't that your dream? Now, it is time to upgrade your lifestyle!! Make your dream come true!

The air tub completes 48 pieces of air pin hole jets that produce thousands of warm air bubbles, providing a low-pressure massage. The 1/2 HP air pump provides ample power for the jet system, which surrounds and soothes the entire body. This bathtub enables you to indulge yourself in luxurious relaxation.

The 48" Japanese air tub contains an integrated seat, which allows the adult bathers to submerge in water up to their shoulders, which creates a relaxing feel for extended soaks.

Outer Dimensions 47.24 in. L x 31.5 in. W x 30.71 in. H
Bathtub capacity 40 Gallons
Warranty A 3-year warranty that covers tub feet, drain, overflow, knobs, jets, and any leaks on the body.
Certification UL-certified motor
Features Freestanding oval Japanese tub, easy-to-clean
All-in-one Set-up Along with the drain, faucet, knobs, showerhead, and jets, all accessories are pre-drilled and pre-installed for a convenient and easy installation process. 

 

General Returns

With certain exceptions*, you may contact our customer service team to ask for a return for an item(s) within 30 days of receipt for a refund (minus return shipping). Returns outside of the 30-day return window will not be accepted. Refunds will be applied to your account (minus return shipping) once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s): 

  • Must be in resalable condition 
  • Must be free from scratches and/or defects 
  • Must not have been installed 
  • Must be in the original manufacturer’s box and packaging and be free of writing. 
  • Must not be missing pieces

Defective Returns

You may ask for a return for most defective items within 30 days of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account.

 

To qualify for a defective return, one of the following must apply:

  • Item has a defect that hinders its usability for the purpose of which it was designed
  • An incorrect item was received

Customer Support Teams

Telephone: (888) 682-8882

Customer Support Team: Support@ibathtub.com

 

Frequently Asked Questions

1. How long do I have to return an item?

For most items, you may initiate a return for a refund of the purchase price (not including shipping) within 30 days of receipt. Items cannot be returned or exchanged after 31 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) have been received and inspected by our warehouse team.

2. Which items are eligible for a return?

Most items can be returned within the stated time frame for a refund.

To qualify for a general return, the item: 

  • Must be in resalable condition
  • Must be free from scratches and/or defects
  • Must not have been installed
  • Must be in the original manufacturer’s box and packaging and be free of writing. 
  • Must not be missing pieces
3. Is there a restocking fee?

No. There is no restocking fee on returned items.

4. The item I received was defective. How do I get a refund?

You may contact our customer service team (Support@ibathtub.com) and ask for a return for a defective item within 30 days of receipt for a full refund. 

5. I received the wrong item. How do I get a refund?

You may contact our customer service team (Support@ibathtub.com) and ask for a return for a defective item within 30 days of receipt for a full refund. 

6. How do I set up a return?

You can contact our customer service team (Support@ibathtub.com), and they’ll show you how. 

7. How do I send my return?

We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@ibathtub.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.

8. How do I cancel an order?

Because our orders process quickly, there is a very short period of time in which an order can be canceled. It may be possible to request a cancellation before an order ships by contacting our customer service team.

9. When should I expect my refund?

For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.

For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

10. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim? 

You can contact our customer service team. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.

  • If you notice damage while the carrier is on-site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
  • If you notice damage after delivery (concealed damage), take pictures of the damage, complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.

We will not be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.

11. I did not receive all my products. What do I do? 

There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

12. My purchase was lost in transit, what should I do?

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

13. Who do I contact if I need assistance with a return?

Please call one of our teams for help:

  • All Products: +1 (888) 682-8882
  • Customer Support Email: Support@ibathtub.com

14. Who will pay for the return?

If the return is due to product quality, Empava will pay for it; if the return is due to the customer's personal preference, the customer will pay for it.

 

Defective Appliance Returns

If you receive a defective appliance product, you will need to contact the manufacturer. All warranty service for customers is provided by the manufacturer of the product purchased. Please check your owner's manual for the customer service number of the manufacturer.

Damaged Appliance Returns

If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

Shipping:

We offer "free ground shipping"  just for US orders including the following states:

Alabama Maine Ohio
Arizona Maryland Oklahoma
Arkansas Massachusetts Oregon
California Michigan Pennsylvania
Colorado Minnesota Rhode Island
Connecticut Mississippi South Carolina
Delaware Missouri South Dakota
Florida Montana Tennessee
Georgia Nebraska Texas
Idaho Nevada Utah
Illinois New Hampshire Vermont
Indiana New Jersey Virginia
Iowa New Mexico Washington
Kansas New York West Virginia
Kentucky North Carolina Wisconsin
Louisiana North Dakota Wyoming

Shipping Method: LTL freight.

Shipping Time: 10-14 natural days 

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (support@ibathtub.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

*iBathtub is not responsible for any LTL delays in delivery.

Returns:

1: If you would like to return an item, please contact our customer support via email at (support@ibathtub.com) or telephone (888 682-8882) Monday - Friday from 9 am -5 pm PST to request a return within 30 days of delivery for a full refund. When contacting our support team ensure you provide them with your return reason.

2: Returns made without approval will not be accepted as to we have different return address's for different products.

3: For returns due to buyers remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) customers are responsible for the return shipping cost along with a 20% restocking fee applied. You should also save your tracking number to confirm when your item has been received at our location. Items being returned due to defects or quality issues a pre-paid return label will be provided to you upon you providing us with any pictures/videos showing the issue you are encountering.

4: If an item is found to be damaged in shipping. Do not accept or sign for the product. Simply refuse the package with the carrier and contact our customer support asap.

Customer Reviews

Based on 9 reviews
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Y
Yanko
Perfect Soaking Tub!

It was the perfect size for a little bathroom, of decent quality, and arrived on time! Many thanks

C
Christopher
Great tub and great price

I wanted to replace it with a soaking tub. I had no idea it would be so difficult to find a tub that was short enough in length yet deep enough to soak in and enjoy. This was probably one of three tubs. I found that fit the measurements I needed. Beautiful tub! Loving everything about it!

K
K.G.
Make sure you can access everything under the tub!

My kids and I really enjoy the tub. Although it's not a true Japanese Soaking tub... those really don't have jets and they don't have seats in them. They are generally deep so that you can sit submerged in the water. If you sit in the empava your upper body is above the water. However, my kids and I can fit in the bottom of the tub so that we can be submerged so it doesn't really bother us. The jets are added fun for the kids. I tend to just sit and soak. Personal preference. It's a nice tub and at a great price. Customer Service is generally quick to respond if you have questions, even before you buy!

J
JKwan
Perfect find

We redid our bathroom with the hopes of creating more space and an elegant feel. The tub was perfect, the functions are unique and we love it.

J
Jean Gomez
This is an exceptional jacuzzi tub with great water pressure, quality fixtures

This is an exceptional jacuzzi tub with great water pressure, quality fixtures, and plenty of room for 2 people to soak. Seems to hold the temperature well and the jets are placed perfectly for my back and hip. I weigh in at 180 and am 5' 10" and have plenty of room with me and my girl. It holds so much water you have to fill it until the hot water runs out, wait 20 minutes or so for the hot water heater to catch up, and then add another 10 minutes of hot water. Not a problem, you just have to plan ahead a little to schedule your bath time. Off to start filling her up! I'm loving this tub!