Freestanding Luxury 5-Person Square Outdoor Hot Tub

Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.

Telephone: (888) 682-8882 Email: Support@ibathtub.com

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account. For Canada order, we will deduct 30% of your total refund amount. For a defective return, we will bear the return shipping cost and a full refund will be sent back to your account.

1. Which items are eligible for a return?

Most items can be returned within the stated time frame for a refund.

To qualify for a general return, the item:

Must be in resalable condition Must be free from scratches and/or defects Must not have been installed Must be in the original manufacturer’s box and packaging and be free of writing Must not be missing pieces

2. How do I send my return?

We recommend using the packaging from the original shipment. Within 30 days of receiving the goods, please contact our customer service team (Support@ibathtub.com) and we will provide free service; outside of 30 days of receiving the goods, you can also contact our customer service team if it is due to product quality issues.

3. How do I cancel an order?

Because our orders process quickly, there is a very short period of time in which an order can be canceled may be possible to request a cancellation before an order ships by contacting our customer service team.

For refused shipments, damaged shipments, and freight claims filed within 2 business days of receipt, a credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.

4. My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?

If you notice damage after delivery (concealed damage), you can contact our customer service team. Please provide as much detail as possible about the damage. You will be requested to upload at least 3 photographs to show the damage. We promise to provide solutions and settle down the issue as soon as possible.

We will be able to help with any complaints of damages, including visible or material defects after the product has been installed or altered.

5. I did not receive all my products. What do I do?

There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.

6. My purchase was lost in transit, what should I do?

In case of a lost shipment, please contact our customer service team as soon as possible for assistance.

7. Who will pay for the return?

If the return is due to product quality, iBathtub will pay for it; if the return is due to the customer's personal preference, the customer will pay the cost.

8. Can I order bathtub if I am in Canada?

Yes, we ship to both the United States and Canada. We offer free shipping for American order. For Canada order, we charge shipping fee.

We offer "free ground shipping" for all US orders except Alaska, Guam, Hawaii, and Puerto Rico, where our shipments are not covered. For Canada orders, we charge a shipping fee. which is calculated according to the size and weight, so different products might have different shipping fees.

Shipping Method: LTL freight.

Shipping Time: 7-14 business days For US Order, 10-15 business days For Canada Order

Order Processing Time: 1-2 business days.

*Business days don't typically include weekends, however Saturday and Sunday deliveries may occur in certain zip codes.

*If you need to request a cancellation or make any changes to your order. Please contact our customer support as soon as possible by telephone at (888-682-8882) or email at (support@ibathtub.com) Monday - Friday from 9am -5pm PST. Unfortunately once an order has been sent to our warehouse we cannot guarantee cancellation or changes as to we are working quickly to get your order to you.

*iBathtub is not responsible for any LTL delays in delivery.

We utilize a variety of LTL carrier options, and as a result, not all deliveries are the same.  To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery.

Stated shipping and delivery dates are estimates only and can be affected by several factors, including shipping method.

Cut-off times indicate when order must be placed to begin processing on a particular day, and vary by carrier.

Please be aware of the product's expected shipment time. This is when the item is expected to leave the warehouse, and will be listed on the product information page.

Shipping & Order Confirmations You will receive an email order confirmation after your order has been placed, and a second email when your order has been shipped. Tracking numbers will be provided when available.